Responsible Gaming
Our Commitment to Responsible Gaming
At joydevotion.com, we're committed to promoting responsible gaming. Gambling should be enjoyed as entertainment only, not as a way to earn money or solve financial problems. Please gamble within your means and only with money you can afford to lose.
Age Verification
You must be 18 years of age or older to gamble in the United Kingdom. Vegas Hero and joydevotion.com do not permit gambling by anyone under the legal age. If you are under 18, please do not attempt to register or place bets.
Warning Signs of Problem Gambling
Please be aware of these common warning signs of problem gambling:
- Chasing losses by gambling with more money to recover what you've lost
- Gambling with money intended for essential expenses (rent, bills, groceries)
- Hiding your gambling activities or lying about the amount you gamble
- Spending more time or money gambling than you intended
- Borrowing money to gamble or gambling to pay off debts
- Experiencing mood swings or anxiety related to gambling
- Neglecting work, study, family, or relationships due to gambling
- Feeling the need to gamble with increasing amounts for the same excitement
- Failed attempts to cut down or stop gambling
- Using gambling to escape stress, worry, or negative feelings
If you recognise any of these signs in yourself or someone else, please seek help immediately.
Self-Help Tools & Controls
Vegas Hero and joydevotion.com provide several tools to help you maintain control:
- Deposit Limits: Set a maximum amount you can deposit in a day, week, or month
- Loss Limits: Set a maximum amount you are willing to lose during a gaming session
- Reality Checks: Receive reminders at regular intervals during play to keep you aware of time and money spent
- Session Limits: Set a time limit for how long you can play in one session
- Self-Exclusion: Temporarily or permanently exclude yourself from your account
- Account Closure: Close your account if you wish to stop gambling entirely
If you need assistance activating these tools, our customer support team is available 24/7.
Support & Helpline Organizations
If you are struggling with gambling, please reach out to one of these organizations:
United Kingdom
- GamCare – Free counselling and support service
Website: www.gamcare.org.uk
Phone: 0808 8020 133 (free, confidential, 24/7) - GamStop – National Self-Exclusion Scheme
Website: www.gamstop.co.uk
Self-exclude from all UK-licensed online gambling operators
Australia
- Gambling Help Online
Website: www.gamblinghelponline.org.au
Free counselling and support services
Canada
- Responsible Gambling Council
Website: www.responsiblegambling.org
Resources and support for problem gambling
United States
- National Council on Problem Gambling
Website: www.ncpgambling.org
National Problem Gambling Helpline: 1-800-522-4700 (free, confidential, 24/7)
Germany
- Bundeszentrale für gesundheitliche Aufklärung (BZgA)
Telephone Counselling: 0800 1372700 (free, confidential, Mon-Thu 10am-10pm, Fri-Sun 10am-8pm)
Take Action Today
If you think you or someone you know may have a gambling problem, please seek help immediately. There is no shame in asking for support – help is available and recovery is possible.
You can:
- Contact one of the support organizations listed above
- Speak with a trusted friend or family member
- Use the self-help tools available through your Vegas Hero account
- Contact your GP or a healthcare professional
Remember: gambling should be fun. If it stops being fun, it's time to stop.